jl29 Casino Privacy Policy

jl29 ("jl29," "we," "us," or "our") operates the online gaming platform accessible at jl29.app and any associated mobile or web applications (the "Platform"). jl29 is the data controller responsible for the personal data of registered users collected through the Platform.

As data controller, jl29 determines the purposes and means of processing your personal data. We are committed to processing your data lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and all applicable data protection regulations.

If you have any questions about how jl29 handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

jl29 collects the following categories of personal data from users of the Platform:

jl29 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required for identity verification purposes under applicable anti-money laundering regulations.

jl29 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or updating your account profile.
• Automated Collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser information, and session activity logs. This data is collected via cookies, server logs, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC/AML service providers; fraud prevention data from risk management partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly Available Sources: In limited circumstances, jl29 may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

jl29 uses your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your jl29 account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, apply bonuses, and deliver the core gaming experience.
• KYC & AML Compliance: To verify your identity, age (21+), and source of funds as required under applicable Philippine anti-money laundering regulations and responsible gaming obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Regulatory Compliance: To comply with applicable Philippine laws, regulations, court orders, and requests from regulatory authorities.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the Platform.
• Responsible Gaming: To monitor gaming behavior for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent to receive such communications.

Under the Philippine Data Privacy Act of 2012, jl29 relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC/AML requirements, tax reporting obligations, and regulatory reporting to relevant authorities.
• Legitimate Interests: Processing necessary for jl29's legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jl29 does not sell your personal data. We share personal data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who process data on our behalf under strict data processing agreements, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC/identity verification providers, game software providers, cloud hosting providers, and customer support platform operators.
• Regulatory Authorities: Philippine government agencies, law enforcement bodies, and gaming regulators where disclosure is required by law, court order, or regulatory directive.
• Fraud Prevention Partners: Industry fraud prevention networks and risk management services, where sharing is necessary to protect jl29 and its players from financial crime.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jl29's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom jl29 shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection laws.

Some of jl29's service providers and game software partners operate outside the Philippines. Where personal data is transferred to recipients in other countries, jl29 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission of the Philippines.

By using the jl29 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with the safeguards described above.

jl29 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required for AML compliance and regulatory record-keeping.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier.
• Technical/Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required, jl29 will securely delete or anonymize it in accordance with our data disposal procedures.

jl29 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data in transit is protected using TLS 1.2 or higher. Sensitive data at rest (including passwords and payment details) is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to jl29 personnel and service providers who have a legitimate need to access it. All access is logged and audited.
• Two-Factor Authentication: jl29 offers 2FA for player accounts and requires it for all internal administrative access.
• Regular Security Audits: jl29 conducts regular penetration testing and security audits to identify and remediate vulnerabilities.
• Incident Response: jl29 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jl29 will notify the National Privacy Commission and affected individuals in accordance with applicable law.

jl29 uses cookies and similar technologies (such as web beacons and local storage) on the Platform. Here is how we use them:

• Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that help protect against fraud. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits. These improve your experience but are not strictly essential.
• Analytics Cookies: Help us understand how players use the Platform — which games are most popular, where users encounter difficulties, and how we can improve. Analytics data is processed in aggregate and anonymized form only.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Note that disabling essential cookies will affect your ability to use the Platform.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl29:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data jl29 holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jl29's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by contacting support.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jl29 has processed your personal data in violation of applicable law.

To exercise any of these rights, please contact jl29's Data Protection Officer using the contact details in Section 15. jl29 will respond to all data subject requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law.

The jl29 Platform is strictly intended for adults aged 21 years and older. jl29 does not knowingly collect personal data from individuals under the age of 21. The minimum age for participation in casino-style online gaming in the Philippines is 21 years, consistent with applicable regulations.

If jl29 discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, it will immediately suspend the relevant account, delete the personal data in question, and refund any deposits made, subject to verification.

If you are a parent or guardian and believe that your child under 21 has registered on jl29, please contact our support team immediately so we can take appropriate action.

jl29 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers — but only where you have given your explicit consent to receive such communications during registration or through your account settings.

You can withdraw your consent for marketing communications at any time by:

• Updating your notification preferences in your jl29 account settings.
• Clicking the "unsubscribe" link in any marketing email from jl29.
• Contacting jl29 customer support via live chat and requesting removal from marketing lists.

Withdrawing consent for marketing will not affect your ability to use the Platform or receive essential service communications (such as transaction confirmations, security alerts, and account notifications), which are sent regardless of marketing preferences.

jl29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jl29 will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jl29 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or jl29's handling of your personal data, please contact our Data Protection Officer:

If you are not satisfied with jl29's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.